Optus - Faults: Got some guy from Bombay who was totally useles...
A Optus - Faults customer review by GetHuman user ~Robbo from November 11th, 2017
Background on ~Robbo's case
GetHuman: ~Robbo - can you tell our other Optus - Faults customers when your case took place?
~Robbo: Sure. It was afternoon, on November 1st.
GetHuman: Did you reach out to Optus - Faults, and if so, how?
GetHuman: And which of these common Optus - Faults customer issues best describes the reason you wanted to talk to them?
(Shows ~Robbo a list of common Optus - Faults problems)
~Robbo: "Technical support" was why I was trying to call.
~Robbo's review of Optus - Faults customer service
GetHuman: So how would you sum up your experience for GetHuman's Optus - Faults customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Robbo: Got some guy from Bombay who was totally useless and frustrated me with his not listening to the problem, he passed me onto a female who was much better but both were hard to understand. The female put me through to a person called Joseph in the Philippines who was most helpful and has hopefully fixed the problem, (can't check till I get home. I hope I never get a person from an Indian call center again
GetHuman: Let's quantify your experience contacting Optus - Faults. On a scale of 1 to 5, how easy is it go get help on a Optus - Faults problem?
~Robbo: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Robbo: I'd give them a four out of five on communication.
GetHuman: And what about Optus - Faults's ability to quickly and effectively address your problem?
~Robbo: For that I would say five out of five.
GetHuman: And finally- any advice for other Optus - Faults customers?
~Robbo: Call them early in the day or late. Don't forget any personal or account information you might need for Optus - Faults to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Robbo taken from his Optus - Faults customer service problem that occurred on November 1st, 2017.