Optus - Faults: I signed up with optus on a two year ** dollars...
A Optus - Faults customer review by GetHuman user ~pablo from November 28th, 2017
Background on ~pablo's case
GetHuman: ~pablo - can you tell our other Optus - Faults customers when your case took place?
~pablo: Yeah. It was morning, on November 24th.
GetHuman: Did you reach out to Optus - Faults, and if so, how?
GetHuman: And which of these common Optus - Faults customer issues best describes the reason you wanted to talk to them?
(Shows ~pablo a list of common Optus - Faults problems)
~pablo: "Overcharge/Strange charge" was why I was trying to call.
~pablo's review of Optus - Faults customer service
GetHuman: So how would you sum up your experience for GetHuman's Optus - Faults customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pablo: I signed up with optus on a two year ** dollars per month nbn Internet fetch tv plan * weeks ago. since then I have had to call them * timesdue to faulty modems very slow Internet speed I now have no Internet landline or fetch tv service whatever. the eight times that I've called them theminimum time I have been on hold is ** minutes I am at home now waiting for their technicians to come to my home and hopefully reconnect my Internet. the service I have had from optus has been absolutely shocking they are without a shadow of doubt the worst telco company I have ever dealt with. having said that I own ***** shares in the parent company singtel. my very firm advice is to steer well clear optus.
GetHuman: Let's quantify your experience contacting Optus - Faults. On a scale of 1 to 5, how easy is it go get help on a Optus - Faults problem?
~pablo: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pablo: I'd give them a three out of five on communication.
GetHuman: And what about Optus - Faults's ability to quickly and effectively address your problem?
~pablo: For that I would say one out of five.
GetHuman: And finally- any advice for other Optus - Faults customers?
~pablo: Call them early in the day or late. Don't forget any personal or account information you might need for Optus - Faults to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pablo taken from his Optus - Faults customer service problem that occurred on November 24th, 2017.