Optus - Faults: I waited for ** mins for an operator then anoth...

A Optus - Faults customer review by GetHuman user ~Karen from November 28th, 2017

Background on ~Karen's case

GetHuman: ~Karen - can you tell our other Optus - Faults customers when your case took place?
~Karen: Yeah. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Optus - Faults, and if so, how?
~Karen: I used the 131 344 number I found for on the GetHuman Optus - Faults customer phone number page I was on: Optus - Faults Customer Service Phone Number
GetHuman: And which of these common Optus - Faults customer issues best describes the reason you wanted to talk to them?
(Shows ~Karen a list of common Optus - Faults problems)
~Karen: "Technical support" was why I was trying to call.

~Karen's review of Optus - Faults customer service

GetHuman: So how would you sum up your experience for GetHuman's Optus - Faults customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Karen: I waited for ** mins for an operator then another *.*hrs for a technician all because my line has a crackling sound coming through it, so all up I spent equivalent to *.*hrs with a static crackling telephone line waiting for these idiots to get their fingers out of their butts and take my call only to be told they couldn't say when they could come out!!! Optus do yourself a favor and get some chimpanzees they might just do the job properly!!!
GetHuman: Let's quantify your experience contacting Optus - Faults. On a scale of 1 to 5, how easy is it go get help on a Optus - Faults problem?
~Karen: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Karen: I'd give them a two out of five on communication.
GetHuman: And what about Optus - Faults's ability to quickly and effectively address your problem?
~Karen: For that I would say five out of five.
GetHuman: And finally- any advice for other Optus - Faults customers?
~Karen: Call them early in the day or late. Don't forget any personal or account information you might need for Optus - Faults to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Karen taken from his Optus - Faults customer service problem that occurred on November 20th, 2017.

Optus - Faults

1.92 of 5 stars | 176 reviews

~Karen's Optus - Faults Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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