Optus - Faults: Should provide online reporting of faults. Must...

A Optus - Faults customer review by GetHuman user ~Kerrie from November 28th, 2017

Background on ~Kerrie's case

GetHuman: ~Kerrie - can you tell our other Optus - Faults customers when your case took place?
~Kerrie: Yeah. It was evening, on November 24th.
GetHuman: Did you reach out to Optus - Faults, and if so, how?
~Kerrie: I used the 131 344 number I found for on the GetHuman Optus - Faults customer phone number page I was on: Optus - Faults Customer Service Phone Number
GetHuman: And which of these common Optus - Faults customer issues best describes the reason you wanted to talk to them?
Shows ~Kerrie a list of common Optus - Faults problems
~Kerrie: "Overcharge/Strange charge" was why I was trying to call.

~Kerrie's review of Optus - Faults customer service

GetHuman: So how would you sum up your experience for GetHuman's Optus - Faults customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kerrie: Should provide online reporting of faults. Must ring to report a phone fault, line keeps dropping and and keep having to ring up but do not have land line to do this and have to wait for over *** hour in queue for phone from a mobile.
GetHuman: Let's quantify your experience contacting Optus - Faults. On a scale of 1 to 5, how easy is it go get help on a Optus - Faults problem?
~Kerrie: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kerrie: I'd give them a one out of five on communication.
GetHuman: And what about Optus - Faults's ability to quickly and effectively address your problem?
~Kerrie: For that I would say one out of five.
GetHuman: And finally- any advice for other Optus - Faults customers?
~Kerrie: Call them early in the day or late. Don't forget any personal or account information you might need for Optus - Faults to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kerrie taken from his Optus - Faults customer service problem that occurred on November 24th, 2017.

Optus - Faults

1.92 of 5 stars | 176 reviews
Optus - Faults ReviewsOptus - Faults's Phone NumberAll Optus - Faults contact infoGeneral Optus - Faults customer service info
~Kerrie's Optus - Faults Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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