Orbitz booked three rooms for us. We got three...
A Orbitz customer review by GetHuman user ~Dennis from November 27th, 2017
Background on ~Dennis's case
GetHuman: ~Dennis - can you tell our other Orbitz customers when your case took place?
~Dennis: Sure. It was afternoon, on November 20th.
GetHuman: Did you reach out to Orbitz, and if so, how?
GetHuman: And which of these common Orbitz customer issues best describes the reason you wanted to talk to them?
(Shows ~Dennis a list of common Orbitz problems)
~Dennis: "Make a Booking" was why I was trying to call.
~Dennis's review of Orbitz customer service
GetHuman: So how would you sum up your experience for GetHuman's Orbitz customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dennis: Orbitz booked three rooms for us. We got three notices from American Express with the charges of almost $****. We called back to check on something and were told that we only had two rooms and that no more rooms were available, even though our AMX had been hit three times. I called the hotel and got three rooms at a lower rate than Orbitz. Then the real trouble started when I tried to cancel the reservations. I called and was on hold for an hour, really, I gave the rep all of the reservation numbers and she said she would cancel both reservations. I got an email for one only. So, I got my AMX statement and looked and sure enough no refund on the second room. I called and asked about it and the lady, after another hour of waiting, said that it sure enough had been canceled but that the agent, for some reason, had not finalized the refund order, so now I am waiting another hour to talk to a supervisor about why they shorted me $*.** on one refund. They said it was a "hotel charg
GetHuman: Let's quantify your experience contacting Orbitz. On a scale of 1 to 5, how easy is it go get help on a Orbitz problem?
~Dennis: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dennis: I'd give them a two out of five on communication.
GetHuman: And what about Orbitz's ability to quickly and effectively address your problem?
~Dennis: For that I would say three out of five.
GetHuman: And finally- any advice for other Orbitz customers?
~Dennis: Call them early in the day or late. Don't forget any personal or account information you might need for Orbitz to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dennis taken from his Orbitz customer service problem that occurred on November 20th, 2017.