Orbitz: Set up a call back, was called back immediately...
A Orbitz customer review by GetHuman user ~gg from November 20th, 2017
Background on ~gg's case
GetHuman: ~gg - can you tell our other Orbitz customers when your case took place?
~gg: Yup. It was afternoon, on November 10th.
GetHuman: Did you reach out to Orbitz, and if so, how?
GetHuman: And which of these common Orbitz customer issues best describes the reason you wanted to talk to them?
(Shows ~gg a list of common Orbitz problems)
~gg: "Refund a Charge" was why I was trying to call.
~gg's review of Orbitz customer service
GetHuman: So how would you sum up your experience for GetHuman's Orbitz customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~gg: Set up a call back, was called back immediately and put on hold for ** minutes. After waiting on hold for about * minutes I heard the message: "I'm sorry, we are currently experiencing system problems" and I was automatically disconnected.
GetHuman: Let's quantify your experience contacting Orbitz. On a scale of 1 to 5, how easy is it go get help on a Orbitz problem?
~gg: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~gg: I'd give them a two out of five on communication.
GetHuman: And what about Orbitz's ability to quickly and effectively address your problem?
~gg: For that I would say five out of five.
GetHuman: And finally- any advice for other Orbitz customers?
~gg: Call them early in the day or late. Don't forget any personal or account information you might need for Orbitz to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~gg taken from his Orbitz customer service problem that occurred on November 10th, 2017.