Overstock.com: Agent provided detailed information on the qual...
A Overstock.com customer review by GetHuman user ~Glennie from November 27th, 2017
Background on ~Glennie's case
GetHuman: ~Glennie - can you tell our other Overstock.com customers when your case took place?
~Glennie: Yes I can. It was evening, on November 21st.
GetHuman: Did you reach out to Overstock.com, and if so, how?
GetHuman: And which of these common Overstock.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Glennie a list of common Overstock.com problems)
~Glennie: "Complaint" was why I was trying to call.
~Glennie's review of Overstock.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Overstock.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Glennie: Agent provided detailed information on the qualities of various pillows that was not evident from the ads listed on their site. And he took all the time needed to provide this detail, leading to a sale. Great!
GetHuman: Let's quantify your experience contacting Overstock.com. On a scale of 1 to 5, how easy is it go get help on a Overstock.com problem?
~Glennie: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Glennie: I'd give them a four out of five on communication.
GetHuman: And what about Overstock.com's ability to quickly and effectively address your problem?
~Glennie: For that I would say five out of five.
GetHuman: And finally- any advice for other Overstock.com customers?
~Glennie: Call them early in the day or late. Don't forget any personal or account information you might need for Overstock.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Glennie taken from his Overstock.com customer service problem that occurred on November 21st, 2017.