Pacific Gas and Electric: I have been trying to contact PG&E for multiple...
A Pacific Gas and Electric customer review by GetHuman user GetHuman-12341 from November 18th, 2017
Background on GetHuman-12341's case
GetHuman: GetHuman-12341 - can you tell our other Pacific Gas and Electric customers when your case took place?
GetHuman-12341: Sure. It was late at night, on November 13th.
GetHuman: Did you reach out to Pacific Gas and Electric, and if so, how?
GetHuman: And which of these common Pacific Gas and Electric customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-12341 a list of common Pacific Gas and Electric problems)
GetHuman-12341: "Account Access" was why I was trying to call.
GetHuman-12341's review of Pacific Gas and Electric customer service
GetHuman: So how would you sum up your experience for GetHuman's Pacific Gas and Electric customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-12341: I have been trying to contact PG&E for multiple days. They always say "we are experiencing problems" and the phone system hangs up on me before I can reach a person.
GetHuman: Let's quantify your experience contacting Pacific Gas and Electric. On a scale of 1 to 5, how easy is it go get help on a Pacific Gas and Electric problem?
GetHuman-12341: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-12341: I'd give them a one out of five on communication.
GetHuman: And what about Pacific Gas and Electric's ability to quickly and effectively address your problem?
GetHuman-12341: For that I would say one out of five.
GetHuman: And finally- any advice for other Pacific Gas and Electric customers?
GetHuman-12341: Call them early in the day or late. Don't forget any personal or account information you might need for Pacific Gas and Electric to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-12341 taken from his Pacific Gas and Electric customer service problem that occurred on November 13th, 2017.