Pacific Gas and Electric: STILL WAITING ON THE PHONE, NOT RECEIVING MY BI...
A Pacific Gas and Electric customer review by GetHuman user ~mckathy40 from November 27th, 2017
Background on ~mckathy40's case
GetHuman: ~mckathy40 - can you tell our other Pacific Gas and Electric customers when your case took place?
~mckathy40: Yes. It was morning, on November 22nd.
GetHuman: Did you reach out to Pacific Gas and Electric, and if so, how?
GetHuman: And which of these common Pacific Gas and Electric customer issues best describes the reason you wanted to talk to them?
(Shows ~mckathy40 a list of common Pacific Gas and Electric problems)
~mckathy40: "Lower my bill" was why I was trying to call.
~mckathy40's review of Pacific Gas and Electric customer service
GetHuman: So how would you sum up your experience for GetHuman's Pacific Gas and Electric customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mckathy40: STILL WAITING ON THE PHONE, NOT RECEIVING MY BILLS BY MAIL, I DIDN'T KNOW WHAT THE BALANCE WAS TIL I CALLED AND THE AUTOMATED SYSTEM TOLD ME
GetHuman: Let's quantify your experience contacting Pacific Gas and Electric. On a scale of 1 to 5, how easy is it go get help on a Pacific Gas and Electric problem?
~mckathy40: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mckathy40: I'd give them a two out of five on communication.
GetHuman: And what about Pacific Gas and Electric's ability to quickly and effectively address your problem?
~mckathy40: For that I would say five out of five.
GetHuman: And finally- any advice for other Pacific Gas and Electric customers?
~mckathy40: Call them early in the day or late. Don't forget any personal or account information you might need for Pacific Gas and Electric to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mckathy40 taken from his Pacific Gas and Electric customer service problem that occurred on November 22nd, 2017.