Pacific Gas and Electric: I can't talk to a computer. You delay your esti...
A Pacific Gas and Electric customer review by GetHuman user ~lalala from November 25th, 2017
Background on ~lalala's case
GetHuman: ~lalala - can you tell our other Pacific Gas and Electric customers when your case took place?
~lalala: Sure. It was morning, on November 16th.
GetHuman: Did you reach out to Pacific Gas and Electric, and if so, how?
GetHuman: And which of these common Pacific Gas and Electric customer issues best describes the reason you wanted to talk to them?
(Shows ~lalala a list of common Pacific Gas and Electric problems)
~lalala: "Report Outage" was why I was trying to call.
~lalala's review of Pacific Gas and Electric customer service
GetHuman: So how would you sum up your experience for GetHuman's Pacific Gas and Electric customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lalala: I can't talk to a computer. You delay your estimate time after time, and the problem is that it's winter, and only a select few have no power. I wanted straight up answers to try and cope and under tan the issue, but bu having a pre recorded voice saying the same thing over and over again with no actual info, but pre recorded delay after delay. Especially in winter. You might as well let people freeze to death, but I doubt you guys would take responsibi little for something thats your fault. In short, your customer serservice is less less than pathetic.
GetHuman: Let's quantify your experience contacting Pacific Gas and Electric. On a scale of 1 to 5, how easy is it go get help on a Pacific Gas and Electric problem?
~lalala: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lalala: I'd give them a three out of five on communication.
GetHuman: And what about Pacific Gas and Electric's ability to quickly and effectively address your problem?
~lalala: For that I would say two out of five.
GetHuman: And finally- any advice for other Pacific Gas and Electric customers?
~lalala: Call them early in the day or late. Don't forget any personal or account information you might need for Pacific Gas and Electric to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lalala taken from his Pacific Gas and Electric customer service problem that occurred on November 16th, 2017.