Page Plus Cellular: The wait time was great. The customer service r...
A Page Plus Cellular customer review by GetHuman user ~SearchQuery from November 26th, 2017
Background on ~SearchQuery's case
GetHuman: ~SearchQuery - can you tell our other Page Plus Cellular customers when your case took place?
~SearchQuery: Yeah. It was morning, on November 22nd.
GetHuman: Did you reach out to Page Plus Cellular, and if so, how?
GetHuman: And which of these common Page Plus Cellular customer issues best describes the reason you wanted to talk to them?
(Shows ~SearchQuery a list of common Page Plus Cellular problems)
~SearchQuery: "Change plan" was why I was trying to call.
~SearchQuery's review of Page Plus Cellular customer service
GetHuman: So how would you sum up your experience for GetHuman's Page Plus Cellular customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~SearchQuery: The wait time was great. The customer service rep was knowledgeable enough -- she needed to give me a series of different renditions of **** until it worked. So the process took about ** minutes. I made the call at ** PM est, expecting them to be closed - the website listed it open till ** PM est, but it was open. And my problem was solved.
GetHuman: Let's quantify your experience contacting Page Plus Cellular. On a scale of 1 to 5, how easy is it go get help on a Page Plus Cellular problem?
~SearchQuery: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~SearchQuery: I'd give them a five out of five on communication.
GetHuman: And what about Page Plus Cellular's ability to quickly and effectively address your problem?
~SearchQuery: For that I would say three out of five.
GetHuman: And finally- any advice for other Page Plus Cellular customers?
~SearchQuery: Call them early in the day or late. Don't forget any personal or account information you might need for Page Plus Cellular to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~SearchQuery taken from his Page Plus Cellular customer service problem that occurred on November 22nd, 2017.