Pandora Radio: Unethical Behavior:
A Pandora Radio customer review by GetHuman user GetHuman-hibberdy from December 9th, 2017
Background on GetHuman-hibberdy's case
GetHuman: GetHuman-hibberdy - can you tell our other Pandora Radio customers when your case took place?
GetHuman-hibberdy: Sure. It was afternoon, on December 3rd.
GetHuman: Did you reach out to Pandora Radio, and if so, how?
GetHuman: And which of these common Pandora Radio customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-hibberdy a list of common Pandora Radio problems)
GetHuman-hibberdy: "Change Plan" was why I was trying to call.
GetHuman-hibberdy's review of Pandora Radio customer service
GetHuman: So how would you sum up your experience for GetHuman's Pandora Radio customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-hibberdy: Unethical Behavior:
GetHuman: Can you tell the rest of us a bit more from what happened on 12/03/17?
GetHuman-hibberdy: I received a notification on my phone regarding Pandora Premium. Upon opening the app I was presented with a full screen, content blocking interface element that detailed the benefits of Pandora Premium. The only button to be pressed on the screen was "Get Started". At no point was it made evident that this would begin a trial subscription that I would need to *manually* cancel, lest it silently begin a billing cycle on an account. The process for canceling, let alone viewing detailed subscription information, is not even available on mobile, where this processes started. If this is how Pandora intends on treating their longest active users, I'm sorry, but that's a deal breaker. Other competitor services will suit me better, because I have no need for that. I understand the challenges for a company in this market to remain profitable, but such an insidious tactic is entirely unacceptable. Regardless of how simple you may purport the unsubscription process, or how minute of a problem you view this to be, the fact of its occurrence and the lack of transparency is telling of deeper problems. The sheer intrusive nature of this problem may not be evident to the average users, but that stands as no excuse to employ it. Such behavior for a respectable company like Pandora is egregious, reprehensible and wholly unethical. I have since canceled the subscription and have no intention of continuing to use Pandora.
GetHuman: Let's quantify your experience contacting Pandora Radio. On a scale of 1 to 5, how easy is it go get help on a Pandora Radio problem?
GetHuman-hibberdy: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-hibberdy: I'd give them a two out of five on communication.
GetHuman: And what about Pandora Radio's ability to quickly and effectively address your problem?
GetHuman-hibberdy: For that I would say one out of five.
GetHuman: And finally- any advice for other Pandora Radio customers?
GetHuman-hibberdy: Call them early in the day or late. Don't forget any personal or account information you might need for Pandora Radio to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-hibberdy taken from his Pandora Radio customer service problem that occurred on December 3rd, 2017.