Pandora Radio: Since the new web site, my Pandora doesn't play...
A Pandora Radio customer review by GetHuman user GetHuman-cajricha from December 8th, 2017
Background on GetHuman-cajricha's case
GetHuman: GetHuman-cajricha - can you tell our other Pandora Radio customers when your case took place?
GetHuman-cajricha: Yeah. It was afternoon, on December 6th.
GetHuman: Did you reach out to Pandora Radio, and if so, how?
GetHuman: And which of these common Pandora Radio customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-cajricha a list of common Pandora Radio problems)
GetHuman-cajricha: "Service problem" was why I was trying to call.
GetHuman-cajricha's review of Pandora Radio customer service
GetHuman: So how would you sum up your experience for GetHuman's Pandora Radio customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-cajricha: Since the new web site, my Pandora doesn't play any of my favorites.
GetHuman: Can you tell the rest of us a bit more from what happened on 12/06/17?
GetHuman-cajricha: Since the new website went into effect, Pandora no longer plays most of my favorites or thumbs up music. Also, it doesn't continue after commercials, and I have to log out and retry several times before it comes back on again.
GetHuman: Let's quantify your experience contacting Pandora Radio. On a scale of 1 to 5, how easy is it go get help on a Pandora Radio problem?
GetHuman-cajricha: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-cajricha: I'd give them a two out of five on communication.
GetHuman: And what about Pandora Radio's ability to quickly and effectively address your problem?
GetHuman-cajricha: For that I would say one out of five.
GetHuman: And finally- any advice for other Pandora Radio customers?
GetHuman-cajricha: Call them early in the day or late. Don't forget any personal or account information you might need for Pandora Radio to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-cajricha taken from his Pandora Radio customer service problem that occurred on December 6th, 2017.