Pandora Radio: TERRIBLE. I will be canceling my Pandora subcr...
A Pandora Radio customer review by GetHuman user GetHuman-274150 from November 20th, 2017
Background on GetHuman-274150's case
GetHuman: GetHuman-274150 - can you tell our other Pandora Radio customers when your case took place?
GetHuman-274150: Yes I can. It was late at night, on November 11th.
GetHuman: Did you reach out to Pandora Radio, and if so, how?
GetHuman: And which of these common Pandora Radio customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-274150 a list of common Pandora Radio problems)
GetHuman-274150: "Change Plan" was why I was trying to call.
GetHuman-274150's review of Pandora Radio customer service
GetHuman: So how would you sum up your experience for GetHuman's Pandora Radio customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-274150: TERRIBLE. I will be canceling my Pandora subcription. a.They have not provided a free trial per the offer I signed up for. The rate is **% higher than quoted in the offer. *. There is no way to easily get information in the help pages *. They don't respect their customers enough to provide human voice support. Let robots, coffeemakers, and dishwashers subscribe to this service--it is not for flesh and blood people.
GetHuman: Let's quantify your experience contacting Pandora Radio. On a scale of 1 to 5, how easy is it go get help on a Pandora Radio problem?
GetHuman-274150: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-274150: I'd give them a three out of five on communication.
GetHuman: And what about Pandora Radio's ability to quickly and effectively address your problem?
GetHuman-274150: For that I would say one out of five.
GetHuman: And finally- any advice for other Pandora Radio customers?
GetHuman-274150: Call them early in the day or late. Don't forget any personal or account information you might need for Pandora Radio to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-274150 taken from his Pandora Radio customer service problem that occurred on November 11th, 2017.