Parcelforce: After trying the automated service which was pr...
A Parcelforce customer review by GetHuman user GetHuman-273718 from November 19th, 2017
Background on GetHuman-273718's case
GetHuman: GetHuman-273718 - can you tell our other Parcelforce customers when your case took place?
GetHuman-273718: Yup. It was morning, on November 13th.
GetHuman: Did you reach out to Parcelforce, and if so, how?
GetHuman: And which of these common Parcelforce customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-273718 a list of common Parcelforce problems)
GetHuman-273718: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-273718's review of Parcelforce customer service
GetHuman: So how would you sum up your experience for GetHuman's Parcelforce customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-273718: After trying the automated service which was pretty useless the personal contact was SO much better!
GetHuman: Let's quantify your experience contacting Parcelforce. On a scale of 1 to 5, how easy is it go get help on a Parcelforce problem?
GetHuman-273718: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-273718: I'd give them a three out of five on communication.
GetHuman: And what about Parcelforce's ability to quickly and effectively address your problem?
GetHuman-273718: For that I would say two out of five.
GetHuman: And finally- any advice for other Parcelforce customers?
GetHuman-273718: Call them early in the day or late. Don't forget any personal or account information you might need for Parcelforce to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-273718 taken from his Parcelforce customer service problem that occurred on November 13th, 2017.
Parcelforce
3.00 of 5 stars | 5 reviews
GetHuman-273718's Parcelforce Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars
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