Payflex.com: If they say that medical flexible spending acco...
A Payflex.com customer review by GetHuman user ~Anonymous from November 1st, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other Payflex.com customers when your case took place?
~Anonymous: Yeah. It was middle of the night, on October 23rd.
GetHuman: Did you reach out to Payflex.com, and if so, how?
GetHuman: And which of these common Payflex.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Payflex.com problems)
~Anonymous: "Renew coverage" was why I was trying to call.
~Anonymous's review of Payflex.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Payflex.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: If they say that medical flexible spending accounts "save you $ by doing before tax deductions", unless you're spending thousands of dollars, you'll spend more money faxing*mailing*emailing them receipts to prove to them you're spending on IRS approved deductions. Also, if you question their procedures, they'll get vindictive on you and cut you off from your funds. SO if you're thinking of signing up for medical flex spending, DON'T DO IT!!!
GetHuman: Let's quantify your experience contacting Payflex.com. On a scale of 1 to 5, how easy is it go get help on a Payflex.com problem?
~Anonymous: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a five out of five on communication.
GetHuman: And what about Payflex.com's ability to quickly and effectively address your problem?
~Anonymous: For that I would say four out of five.
GetHuman: And finally- any advice for other Payflex.com customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Payflex.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Payflex.com customer service problem that occurred on October 23rd, 2017.