Payflex.com: still cannot access my online account, answer w...

A Payflex.com customer review by GetHuman user GetHuman-108899 from November 14th, 2017

Background on GetHuman-108899's case

GetHuman: GetHuman-108899 - can you tell our other Payflex.com customers when your case took place?
GetHuman-108899: Yes. It was afternoon, on November 12th.
GetHuman: Did you reach out to Payflex.com, and if so, how?
GetHuman-108899: I used the 800-284-4885 number I found for on the GetHuman Payflex.com customer phone number page I was on: Payflex.com Customer Service Phone Number
GetHuman: And which of these common Payflex.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-108899 a list of common Payflex.com problems)
GetHuman-108899: "Coverage question" was why I was trying to call.

GetHuman-108899's review of Payflex.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Payflex.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-108899: still cannot access my online account, answer was the server is busy. Odd at *AM it would be that busy.
GetHuman: Let's quantify your experience contacting Payflex.com. On a scale of 1 to 5, how easy is it go get help on a Payflex.com problem?
GetHuman-108899: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-108899: I'd give them a five out of five on communication.
GetHuman: And what about Payflex.com's ability to quickly and effectively address your problem?
GetHuman-108899: For that I would say one out of five.
GetHuman: And finally- any advice for other Payflex.com customers?
GetHuman-108899: Call them early in the day or late. Don't forget any personal or account information you might need for Payflex.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-108899 taken from his Payflex.com customer service problem that occurred on November 12th, 2017.

Payflex.com

2.00 of 5 stars | 26 reviews

GetHuman-108899's Payflex.com Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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