Payless Car Rental: Pitiful service
A Payless Car Rental customer review by GetHuman user GetHuman-pcpart from November 29th, 2017
Background on GetHuman-pcpart's case
GetHuman: GetHuman-pcpart - can you tell our other Payless Car Rental customers when your case took place?
GetHuman-pcpart: Yes I can. It was late at night, on November 25th.
GetHuman: Did you reach out to Payless Car Rental, and if so, how?
GetHuman: And which of these common Payless Car Rental customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-pcpart a list of common Payless Car Rental problems)
GetHuman-pcpart: "Change booking" was why I was trying to call.
GetHuman-pcpart's review of Payless Car Rental customer service
GetHuman: So how would you sum up your experience for GetHuman's Payless Car Rental customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-pcpart: Pitiful service
GetHuman: Can you tell the rest of us a bit more from what happened on 11/25/17?
GetHuman-pcpart: Still waiting for Rapid Rewards points to post.....almost a YEAR LATER. Please stay away from this unprofessional company. They create the problems....then blame you as the consumer for them when you ask questions and want answers. The customer service dept. is a joke. They tell you *you will have a response to your email address within ** to ** hours*.......ummm....almost a YEAR LATER??.....yeah right
GetHuman: Let's quantify your experience contacting Payless Car Rental. On a scale of 1 to 5, how easy is it go get help on a Payless Car Rental problem?
GetHuman-pcpart: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-pcpart: I'd give them a one out of five on communication.
GetHuman: And what about Payless Car Rental's ability to quickly and effectively address your problem?
GetHuman-pcpart: For that I would say four out of five.
GetHuman: And finally- any advice for other Payless Car Rental customers?
GetHuman-pcpart: Call them early in the day or late. Don't forget any personal or account information you might need for Payless Car Rental to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-pcpart taken from his Payless Car Rental customer service problem that occurred on November 25th, 2017.