Peapod: Alleged to customer service, specifically Denis...
A Peapod customer review by GetHuman user ~Palate cook from November 24th, 2017
Background on ~Palate cook's case
GetHuman: ~Palate cook - can you tell our other Peapod customers when your case took place?
~Palate cook: Yup. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Peapod, and if so, how?
GetHuman: And which of these common Peapod customer issues best describes the reason you wanted to talk to them?
(Shows ~Palate cook a list of common Peapod problems)
~Palate cook: "Track order" was why I was trying to call.
~Palate cook's review of Peapod customer service
GetHuman: So how would you sum up your experience for GetHuman's Peapod customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Palate cook: Alleged to customer service, specifically Denise, falsely stated her capacity and knowledge, failed to confirm any bank credit*debit and removed unrelated existing invoice credits. Her demeanor was deplorable, lacking courtesy, interrupting, and mentally correcting my words into her ignorant suppositions. Under no circumstances will I speak to this person again. This resulted in the quadruple billing for a single item that was never received.
GetHuman: Let's quantify your experience contacting Peapod. On a scale of 1 to 5, how easy is it go get help on a Peapod problem?
~Palate cook: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Palate cook: I'd give them a one out of five on communication.
GetHuman: And what about Peapod's ability to quickly and effectively address your problem?
~Palate cook: For that I would say four out of five.
GetHuman: And finally- any advice for other Peapod customers?
~Palate cook: Call them early in the day or late. Don't forget any personal or account information you might need for Peapod to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Palate cook taken from his Peapod customer service problem that occurred on November 22nd, 2017.