Peapod: I just sent a e-mail but was cut off before I w...
A Peapod customer review by GetHuman user ~Can't find it from November 21st, 2017
Background on ~Can't find it 's case
GetHuman: ~Can't find it - can you tell our other Peapod customers when your case took place?
~Can't find it : Yes. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Peapod, and if so, how?
GetHuman: And which of these common Peapod customer issues best describes the reason you wanted to talk to them?
(Shows ~Can't find it a list of common Peapod problems)
~Can't find it : "Overcharge/Strange charge" was why I was trying to call.
~Can't find it 's review of Peapod customer service
GetHuman: So how would you sum up your experience for GetHuman's Peapod customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Can't find it : I just sent a e-mail but was cut off before I was able to submit the e-mail. I was complaining about the poor service I have been receiving at Peapod. I have such long waits to reach a customer service rep, and it is just impossible to speak with a live Custoemr Service Rep, like a vice president or the person in charge of customer service. The customer service rep I finally reached gave me a customer service number to call, but I was not able to reach a live person, just got a lot of repeated prompts. I tried calling other Peapod numbers which I looked for in my telephone book. One office said they were closed (at **:** am on a Friday morning?) the other number I called the telephone kept ringing and ringing but no one picked up. When I called the Peapod Corporate Office (I tried * or * times), I was told the receptionist was busy and was given a prompt to follow. On my delivery order in February, **** I received a frozen package of tuna casserole, and it was opened at both end
GetHuman: Let's quantify your experience contacting Peapod. On a scale of 1 to 5, how easy is it go get help on a Peapod problem?
~Can't find it : I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Can't find it : I'd give them a three out of five on communication.
GetHuman: And what about Peapod's ability to quickly and effectively address your problem?
~Can't find it : For that I would say two out of five.
GetHuman: And finally- any advice for other Peapod customers?
~Can't find it : Call them early in the day or late. Don't forget any personal or account information you might need for Peapod to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Can't find it taken from his Peapod customer service problem that occurred on November 13th, 2017.