Peapod was able to give me an updated two-hour...
A Peapod customer review by GetHuman user ~Janice from November 16th, 2017
Background on ~Janice's case
GetHuman: ~Janice - can you tell our other Peapod customers when your case took place?
~Janice: Yeah. It was afternoon, on November 10th.
GetHuman: Did you reach out to Peapod, and if so, how?
GetHuman: And which of these common Peapod customer issues best describes the reason you wanted to talk to them?
(Shows ~Janice a list of common Peapod problems)
~Janice: "Complaint" was why I was trying to call.
~Janice's review of Peapod customer service
GetHuman: So how would you sum up your experience for GetHuman's Peapod customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Janice: Peapod was able to give me an updated two-hour delivery window within my original six-hour delivery window right away. And they answered my call within seconds.
GetHuman: Let's quantify your experience contacting Peapod. On a scale of 1 to 5, how easy is it go get help on a Peapod problem?
~Janice: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Janice: I'd give them a four out of five on communication.
GetHuman: And what about Peapod's ability to quickly and effectively address your problem?
~Janice: For that I would say five out of five.
GetHuman: And finally- any advice for other Peapod customers?
~Janice: Call them early in the day or late. Don't forget any personal or account information you might need for Peapod to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Janice taken from his Peapod customer service problem that occurred on November 10th, 2017.