Peapod: phone * didn't work and don't even know if my e...
A Peapod customer review by GetHuman user ~wsiwik from November 22nd, 2017
Background on ~wsiwik's case
GetHuman: ~wsiwik - can you tell our other Peapod customers when your case took place?
~wsiwik: Yes I can. It was afternoon, on November 14th.
GetHuman: Did you reach out to Peapod, and if so, how?
GetHuman: And which of these common Peapod customer issues best describes the reason you wanted to talk to them?
(Shows ~wsiwik a list of common Peapod problems)
~wsiwik: "Cancel order" was why I was trying to call.
~wsiwik's review of Peapod customer service
GetHuman: So how would you sum up your experience for GetHuman's Peapod customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~wsiwik: phone * didn't work and don't even know if my email got thru. They over charged me $***.** and my household bills are going to bounce! I expect payment for fees and an email at wsiwik
GetHuman: Let's quantify your experience contacting Peapod. On a scale of 1 to 5, how easy is it go get help on a Peapod problem?
~wsiwik: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~wsiwik: I'd give them a five out of five on communication.
GetHuman: And what about Peapod's ability to quickly and effectively address your problem?
~wsiwik: For that I would say four out of five.
GetHuman: And finally- any advice for other Peapod customers?
~wsiwik: Call them early in the day or late. Don't forget any personal or account information you might need for Peapod to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~wsiwik taken from his Peapod customer service problem that occurred on November 14th, 2017.