Pella Windows: I was very surprised at how easy it was to get...
A Pella Windows customer review by GetHuman user ~TI girl from November 27th, 2017
Background on ~TI girl's case
GetHuman: ~TI girl - can you tell our other Pella Windows customers when your case took place?
~TI girl: Yes. It was late at night, on November 19th.
GetHuman: Did you reach out to Pella Windows, and if so, how?
GetHuman: And which of these common Pella Windows customer issues best describes the reason you wanted to talk to them?
(Shows ~TI girl a list of common Pella Windows problems)
~TI girl: "Track order" was why I was trying to call.
~TI girl's review of Pella Windows customer service
GetHuman: So how would you sum up your experience for GetHuman's Pella Windows customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~TI girl: I was very surprised at how easy it was to get a replacement sash! I thought someone would have to come out to evaluate the window but the agent said he would send one out by Fed-Ex. So easy!
GetHuman: Let's quantify your experience contacting Pella Windows. On a scale of 1 to 5, how easy is it go get help on a Pella Windows problem?
~TI girl: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~TI girl: I'd give them a three out of five on communication.
GetHuman: And what about Pella Windows's ability to quickly and effectively address your problem?
~TI girl: For that I would say four out of five.
GetHuman: And finally- any advice for other Pella Windows customers?
~TI girl: Call them early in the day or late. Don't forget any personal or account information you might need for Pella Windows to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~TI girl taken from his Pella Windows customer service problem that occurred on November 19th, 2017.
Pella Windows
5.00 of 5 stars | 10 reviews
~TI girl's Pella Windows Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Pella Windows, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Pella Windows in any way.