Pennsylvania Department of Transportation Driver and Vehicle Services (PennDOT): Penn Dot closed due to flooding- I understand...
A Pennsylvania Department of Transportation Driver and Vehicle Services (PennDOT) customer review by GetHuman user ~drj from November 6th, 2017
Background on ~drj's case
GetHuman: ~drj - can you tell our other Pennsylvania Department of Transportation Driver and Vehicle Services (PennDOT) customers when your case took place?
~drj: Yes I can. It was evening, on November 1st.
GetHuman: Did you reach out to Pennsylvania Department of Transportation Driver and Vehicle Services (PennDOT), and if so, how?
GetHuman: And which of these common Pennsylvania Department of Transportation Driver and Vehicle Services (PennDOT) customer issues best describes the reason you wanted to talk to them?
(Shows ~drj a list of common Pennsylvania Department of Transportation Driver and Vehicle Services (PennDOT) problems)
~drj: "Make a booking" was why I was trying to call.
~drj's review of Pennsylvania Department of Transportation Driver and Vehicle Services (PennDOT) customer service
GetHuman: So how would you sum up your experience for GetHuman's Pennsylvania Department of Transportation Driver and Vehicle Services (PennDOT) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~drj: Penn Dot closed due to flooding- I understand, they don't control the weather. However, my son is scheduled to take his driver's skills test today- I learned through Penn Dot*€*s website that his test was now cancelled due to weather. I called "customer service"- horrendous. She stated, quite rudely, "Mam, none of the offices are closed at this time." I politely read the online announcement that the Riverfront office was closed....to which she sarcastically replied, "Oh, well....uh, Mam, that office is in HARRISBURG."....to which I replied, "yes, that is what I told you, he was scheduled in Harrisburg." She then said I would receive a call if he was cancelled....which I seriously doubt since they are closed. I asked if he now has to wait an additional * weeks.....I am remaining polite and calm. She tells me he will....as if I had * heads and was asking ridiculous questions. I went on to explain that the purpose in my call was to determine if there was anything in place to help reschedu
GetHuman: Let's quantify your experience contacting Pennsylvania Department of Transportation Driver and Vehicle Services (PennDOT). On a scale of 1 to 5, how easy is it go get help on a Pennsylvania Department of Transportation Driver and Vehicle Services (PennDOT) problem?
~drj: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~drj: I'd give them a three out of five on communication.
GetHuman: And what about Pennsylvania Department of Transportation Driver and Vehicle Services (PennDOT)'s ability to quickly and effectively address your problem?
~drj: For that I would say four out of five.
GetHuman: And finally- any advice for other Pennsylvania Department of Transportation Driver and Vehicle Services (PennDOT) customers?
~drj: Call them early in the day or late. Don't forget any personal or account information you might need for Pennsylvania Department of Transportation Driver and Vehicle Services (PennDOT) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~drj taken from his Pennsylvania Department of Transportation Driver and Vehicle Services (PennDOT) customer service problem that occurred on November 1st, 2017.