Philips Electronics: Actually spoke to a human being! I feel that it...
A Philips Electronics customer review by GetHuman user ~caroljean from November 23rd, 2017
Background on ~caroljean's case
GetHuman: ~caroljean - can you tell our other Philips Electronics customers when your case took place?
~caroljean: Yes I can. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Philips Electronics, and if so, how?
GetHuman: And which of these common Philips Electronics customer issues best describes the reason you wanted to talk to them?
(Shows ~caroljean a list of common Philips Electronics problems)
~caroljean: "Returns" was why I was trying to call.
~caroljean's review of Philips Electronics customer service
GetHuman: So how would you sum up your experience for GetHuman's Philips Electronics customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~caroljean: Actually spoke to a human being! I feel that it took longer than it should have. Had to repeat & spell my name at least * times! Was supposed to have received a follow up email. Did not receive it. I'm sure it's because she misspelled my name.
GetHuman: Let's quantify your experience contacting Philips Electronics. On a scale of 1 to 5, how easy is it go get help on a Philips Electronics problem?
~caroljean: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~caroljean: I'd give them a five out of five on communication.
GetHuman: And what about Philips Electronics's ability to quickly and effectively address your problem?
~caroljean: For that I would say four out of five.
GetHuman: And finally- any advice for other Philips Electronics customers?
~caroljean: Call them early in the day or late. Don't forget any personal or account information you might need for Philips Electronics to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~caroljean taken from his Philips Electronics customer service problem that occurred on November 17th, 2017.