Philips Norelco: CS rep came on right away, but was only able to...
A Philips Norelco customer review by GetHuman user ~the usual suspect from November 20th, 2017
Background on ~the usual suspect's case
GetHuman: ~the usual suspect - can you tell our other Philips Norelco customers when your case took place?
~the usual suspect: Yeah. It was morning, on November 15th.
GetHuman: Did you reach out to Philips Norelco, and if so, how?
GetHuman: And which of these common Philips Norelco customer issues best describes the reason you wanted to talk to them?
(Shows ~the usual suspect a list of common Philips Norelco problems)
~the usual suspect: "Complaint" was why I was trying to call.
~the usual suspect's review of Philips Norelco customer service
GetHuman: So how would you sum up your experience for GetHuman's Philips Norelco customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~the usual suspect: CS rep came on right away, but was only able to offer a **% off Norelco's website price for a new beard trimmer. This was their compensation for my current trimmer that had died after maybe ** uses over * years (expired warranty). **% off Norelco's website price was, to the surprise of exactly nobody, still more than Amazons. Did not really expect them to offer much (mission accomplished), but I should think a $** trimmer would last a couple hundred uses at least.
GetHuman: Let's quantify your experience contacting Philips Norelco. On a scale of 1 to 5, how easy is it go get help on a Philips Norelco problem?
~the usual suspect: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~the usual suspect: I'd give them a five out of five on communication.
GetHuman: And what about Philips Norelco's ability to quickly and effectively address your problem?
~the usual suspect: For that I would say five out of five.
GetHuman: And finally- any advice for other Philips Norelco customers?
~the usual suspect: Call them early in the day or late. Don't forget any personal or account information you might need for Philips Norelco to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~the usual suspect taken from his Philips Norelco customer service problem that occurred on November 15th, 2017.