PimsleurApproach.com: I returned two of your courses three months ago...
A PimsleurApproach.com customer review by GetHuman user ~laurie outlaw from November 13th, 2017
Background on ~laurie outlaw's case
GetHuman: ~laurie outlaw - can you tell our other PimsleurApproach.com customers when your case took place?
~laurie outlaw: Yeah. It was middle of the night, on November 6th.
GetHuman: Did you reach out to PimsleurApproach.com, and if so, how?
GetHuman: And which of these common PimsleurApproach.com customer issues best describes the reason you wanted to talk to them?
(Shows ~laurie outlaw a list of common PimsleurApproach.com problems)
~laurie outlaw: "Warranty claim" was why I was trying to call.
~laurie outlaw's review of PimsleurApproach.com customer service
GetHuman: So how would you sum up your experience for GetHuman's PimsleurApproach.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~laurie outlaw: I returned two of your courses three months ago because the cost was simply too high. This past Friday night I was humiliated in a local store when my debit card was declined. Turns out that you attempted to charge me $***.** for the material I had returned all the way back in August. How my name popped up to be billed I don't know but I went all weekend with no money in my account, and could have been charged fees by my bank, as well as having other charges I had made bounce. I would appreciate your taking my name out of your database, because if it happens again I will report you.
GetHuman: Let's quantify your experience contacting PimsleurApproach.com. On a scale of 1 to 5, how easy is it go get help on a PimsleurApproach.com problem?
~laurie outlaw: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~laurie outlaw: I'd give them a five out of five on communication.
GetHuman: And what about PimsleurApproach.com's ability to quickly and effectively address your problem?
~laurie outlaw: For that I would say four out of five.
GetHuman: And finally- any advice for other PimsleurApproach.com customers?
~laurie outlaw: Call them early in the day or late. Don't forget any personal or account information you might need for PimsleurApproach.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~laurie outlaw taken from his PimsleurApproach.com customer service problem that occurred on November 6th, 2017.