Pittsburgh Post-Gazette: Called about payment dispute but couldn't get i...
A Pittsburgh Post-Gazette customer review by GetHuman user ~socallou from November 20th, 2017
Background on ~socallou's case
GetHuman: ~socallou - can you tell our other Pittsburgh Post-Gazette customers when your case took place?
~socallou: Yeah. It was morning, on November 18th.
GetHuman: Did you reach out to Pittsburgh Post-Gazette, and if so, how?
GetHuman: And which of these common Pittsburgh Post-Gazette customer issues best describes the reason you wanted to talk to them?
(Shows ~socallou a list of common Pittsburgh Post-Gazette problems)
~socallou: "Delivery problem" was why I was trying to call.
~socallou's review of Pittsburgh Post-Gazette customer service
GetHuman: So how would you sum up your experience for GetHuman's Pittsburgh Post-Gazette customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~socallou: Called about payment dispute but couldn't get it resolved because the gentleman said the computers were down could I please call back. Great you send me to collections, but you gave me a refund on my American Express card for the EXACT amount that you say I owe. I cancelled in late Nov or early Dec ****.
GetHuman: Let's quantify your experience contacting Pittsburgh Post-Gazette. On a scale of 1 to 5, how easy is it go get help on a Pittsburgh Post-Gazette problem?
~socallou: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~socallou: I'd give them a four out of five on communication.
GetHuman: And what about Pittsburgh Post-Gazette's ability to quickly and effectively address your problem?
~socallou: For that I would say one out of five.
GetHuman: And finally- any advice for other Pittsburgh Post-Gazette customers?
~socallou: Call them early in the day or late. Don't forget any personal or account information you might need for Pittsburgh Post-Gazette to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~socallou taken from his Pittsburgh Post-Gazette customer service problem that occurred on November 18th, 2017.