I called to have the Pittsburgh Post-Gazette ca...
A Pittsburgh Post-Gazette customer review by GetHuman user ~RGH from November 21st, 2017
Background on ~RGH's case
GetHuman: ~RGH - can you tell our other Pittsburgh Post-Gazette customers when your case took place?
~RGH: Yes. It was evening, on November 16th.
GetHuman: Did you reach out to Pittsburgh Post-Gazette, and if so, how?
GetHuman: And which of these common Pittsburgh Post-Gazette customer issues best describes the reason you wanted to talk to them?
(Shows ~RGH a list of common Pittsburgh Post-Gazette problems)
~RGH: "Delivery problem" was why I was trying to call.
~RGH's review of Pittsburgh Post-Gazette customer service
GetHuman: So how would you sum up your experience for GetHuman's Pittsburgh Post-Gazette customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~RGH: I called to have the Pittsburgh Post-Gazette call off their debt collector (Telstart). My account is paid up which the PG acknowledges. However, I was informed by the illustrious customer service reps that I would have to wait for ** days. So IOW, I will have to endure a month of up to * calls daily from a debt collector for a paid $**.**. Apparently, I am not the only one with such a problem, I checked out BBB.com of Western PA. The wonderful reps also declined to put me through to Brian, the Sup of Cust. Svc. No wonder they are losing readership. Beware of the fine print...they will keep delivering the paper if you have a CC on file.
GetHuman: Let's quantify your experience contacting Pittsburgh Post-Gazette. On a scale of 1 to 5, how easy is it go get help on a Pittsburgh Post-Gazette problem?
~RGH: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~RGH: I'd give them a two out of five on communication.
GetHuman: And what about Pittsburgh Post-Gazette's ability to quickly and effectively address your problem?
~RGH: For that I would say one out of five.
GetHuman: And finally- any advice for other Pittsburgh Post-Gazette customers?
~RGH: Call them early in the day or late. Don't forget any personal or account information you might need for Pittsburgh Post-Gazette to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~RGH taken from his Pittsburgh Post-Gazette customer service problem that occurred on November 16th, 2017.