Plusnet: Absolutely useless. Was told line being checke...

A Plusnet customer review by GetHuman user ~Rita from November 24th, 2017

Background on ~Rita's case

GetHuman: ~Rita - can you tell our other Plusnet customers when your case took place?
~Rita: Yeah. It was morning, on November 16th.
GetHuman: Did you reach out to Plusnet, and if so, how?
~Rita: I used the 0800 432 0200 number I found for on the GetHuman Plusnet customer phone number page I was on: Plusnet Customer Service Phone Number
GetHuman: And which of these common Plusnet customer issues best describes the reason you wanted to talk to them?
(Shows ~Rita a list of common Plusnet problems)
~Rita: "Setup service" was why I was trying to call.

~Rita's review of Plusnet customer service

GetHuman: So how would you sum up your experience for GetHuman's Plusnet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rita: Absolutely useless. Was told line being checked, waited ** mins. Chat seemed still to be open. Sent message told chat ended no longer connected. I am still without a phone. Seriously fed up.
GetHuman: Let's quantify your experience contacting Plusnet. On a scale of 1 to 5, how easy is it go get help on a Plusnet problem?
~Rita: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rita: I'd give them a three out of five on communication.
GetHuman: And what about Plusnet's ability to quickly and effectively address your problem?
~Rita: For that I would say two out of five.
GetHuman: And finally- any advice for other Plusnet customers?
~Rita: Call them early in the day or late. Don't forget any personal or account information you might need for Plusnet to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rita taken from his Plusnet customer service problem that occurred on November 16th, 2017.

Plusnet

2.00 of 5 stars | 10 reviews

~Rita's Plusnet Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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