Pogo - EA Games: Wanted to update our visa card could not. the...
A Pogo - EA Games customer review by GetHuman user ~fwmjs3325 from November 16th, 2017
Background on ~fwmjs3325's case
GetHuman: ~fwmjs3325 - can you tell our other Pogo - EA Games customers when your case took place?
~fwmjs3325: Sure. It was afternoon, on November 6th.
GetHuman: Did you reach out to Pogo - EA Games, and if so, how?
GetHuman: And which of these common Pogo - EA Games customer issues best describes the reason you wanted to talk to them?
(Shows ~fwmjs3325 a list of common Pogo - EA Games problems)
~fwmjs3325: "Problem With the App" was why I was trying to contact.
~fwmjs3325's review of Pogo - EA Games customer service
GetHuman: So how would you sum up your experience for GetHuman's Pogo - EA Games customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~fwmjs3325: Wanted to update our visa card could not. their help section just sent us in circles said we had no credit card. Visa had to give us a new number because someone had hacked our old number. No place for us to give pogo the good number.Because of that we had to use pay pal which lost us all of our benefits, free month*tokens etc. Does pay pal give pogo a reward? We did try for many days,could never reach anyone.Our e-mail is FS*****@***.com Pogo user is *fwmjs**** We are members since **** Can we become REAL pogo club members and get our benefits as before???? Thank you Francis W. Sheppard ( ***-***-****)
GetHuman: Let's quantify your experience contacting Pogo - EA Games. On a scale of 1 to 5, how easy is it go get help on a Pogo - EA Games problem?
~fwmjs3325: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~fwmjs3325: I'd give them a four out of five on communication.
GetHuman: And what about Pogo - EA Games's ability to quickly and effectively address your problem?
~fwmjs3325: For that I would say three out of five.
GetHuman: And finally- any advice for other Pogo - EA Games customers?
~fwmjs3325: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Pogo - EA Games to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~fwmjs3325 taken from his Pogo - EA Games customer service problem that occurred on November 6th, 2017.