I have been with Powweb for * years. I have no...
A PowWeb customer review by GetHuman user GetHuman-344365 from November 26th, 2017
Background on GetHuman-344365's case
GetHuman: GetHuman-344365 - can you tell our other PowWeb customers when your case took place?
GetHuman-344365: Yes I can. It was morning, on November 22nd.
GetHuman: Did you reach out to PowWeb, and if so, how?
GetHuman: And which of these common PowWeb customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-344365 a list of common PowWeb problems)
GetHuman-344365: "Complaint" was why I was trying to call.
GetHuman-344365's review of PowWeb customer service
GetHuman: So how would you sum up your experience for GetHuman's PowWeb customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-344365: I have been with Powweb for * years. I have no plan to leave with auto pay every years. They raised my year rate **%, but offer a **% discount if I signed for a * year plan. I said no. I do not know whether they will be around for another * years. I said I would like to keep it at same old rate. They said no. I did not ask for their promotional rate. *So I signed up with another service provider and take advantage of the new company's ridiculous new customer promotion rate. Powweb thinks people do not want to take the time to move their domain name and email address when it is so easy to do. I did it all the time for my clients. I am a web designer.*I informed Powweb a month ago before my plan expired, and received email from Powweb confirming that. Now, Powweb asked me to sign in and check off "Do Not Renew" form otherwise they will auto renew my plan. *This is ridiculous. I chatted with them in their chat room and told them "NO".*I would not recommend Powweb to anyone after * years w
GetHuman: Let's quantify your experience contacting PowWeb. On a scale of 1 to 5, how easy is it go get help on a PowWeb problem?
GetHuman-344365: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-344365: I'd give them a one out of five on communication.
GetHuman: And what about PowWeb's ability to quickly and effectively address your problem?
GetHuman-344365: For that I would say three out of five.
GetHuman: And finally- any advice for other PowWeb customers?
GetHuman-344365: Call them early in the day or late. Don't forget any personal or account information you might need for PowWeb to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-344365 taken from his PowWeb customer service problem that occurred on November 22nd, 2017.
PowWeb
1.00 of 5 stars | 8 reviews
GetHuman-344365's PowWeb Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars
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