PrePayd Wireless: NO CREDIT FOR *MNTHS W*NO DATA & THEN PERSONALL...
A PrePayd Wireless customer review by GetHuman user ~j lynch from November 20th, 2017
Background on ~j lynch's case
GetHuman: ~j lynch - can you tell our other PrePayd Wireless customers when your case took place?
~j lynch: Yup. It was afternoon, on November 14th.
GetHuman: Did you reach out to PrePayd Wireless, and if so, how?
GetHuman: And which of these common PrePayd Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~j lynch a list of common PrePayd Wireless problems)
~j lynch: "None of those really matches why I wanted to call PrePayd Wireless that day." was why I was trying to call.
~j lynch's review of PrePayd Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's PrePayd Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~j lynch: NO CREDIT FOR *MNTHS W*NO DATA & THEN PERSONALLY BLAMED * THE TIMEING OF MY MANY MANY CALLS!! PAYING $** FOR UNLIM.TEXT-TALK&DATA, NO DATA FIRST *MNTHS!AFTER BEING IGNORED, NOT CALLED BACK & NO STORE IN MY AREA, I HAD TO BUY A NEW PHONE TO FIX THE ISSUE *MY OLD * WAS SUPPORTED BUT NOT A VERY COMMON ***XS WAS DOUBLE CHARGED *** DAYS TO FREE MY $! THIS MONTH NO DATA AGAIN...NO CALL BK, NOW NO PHONE AT ALL & TOLD "U MAY GET A FEW DAYS CREDIT, AFTER YOU PAY US..AGAIN,ONLY *THIS ISSUE NOT THE OTHER *MNTHS!" & CANT "SPEAK" TO THE NEVER CALLS BK S.VISOR..TO BE TOLD THIS! *DISABLED KIDS CANT GO TO SCHOOL...CUZ MOMMY HAS NO PHONE SERVICE, UNLESS I PAY ANOTHER $**,ALTHOUGH IM OWED $** CREDIT!..HELP ME HANK,BBB HERE I COME! I ASKED *CREDIT OWED, NOT A DIME MORE...*XS IN *MNTHS!I CANT B THE ONLY *!BUT ILL B THE LAST! THERE IS NO EXCUSE FOR THIS,& ILL SICK EV. CONSUMER WATCH DOG ON THIS CO. UNTIL IM TREATED AS A PAYING CUSTOMER OR THEY FOLD..PERIOD!
GetHuman: Let's quantify your experience contacting PrePayd Wireless. On a scale of 1 to 5, how easy is it go get help on a PrePayd Wireless problem?
~j lynch: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~j lynch: I'd give them a three out of five on communication.
GetHuman: And what about PrePayd Wireless's ability to quickly and effectively address your problem?
~j lynch: For that I would say four out of five.
GetHuman: And finally- any advice for other PrePayd Wireless customers?
~j lynch: Call them early in the day or late. Don't forget any personal or account information you might need for PrePayd Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~j lynch taken from his PrePayd Wireless customer service problem that occurred on November 14th, 2017.