Priceline: ALWAYS BOOK DIRECTLY WITH THE AIRLINE! I will f...
A Priceline customer review by GetHuman user ~LLAS from November 6th, 2017
Background on ~LLAS's case
GetHuman: ~LLAS - can you tell our other Priceline customers when your case took place?
~LLAS: Yes I can. It was evening, on October 29th.
GetHuman: Did you reach out to Priceline, and if so, how?
GetHuman: And which of these common Priceline customer issues best describes the reason you wanted to talk to them?
(Shows ~LLAS a list of common Priceline problems)
~LLAS: "Make a Booking" was why I was trying to call.
~LLAS's review of Priceline customer service
GetHuman: So how would you sum up your experience for GetHuman's Priceline customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~LLAS: ALWAYS BOOK DIRECTLY WITH THE AIRLINE! I will from now on. Priceline customer service is deplorable. What a waste of time and money. I purchased at FULL PRICE airline tickets for my ** year anniversary. I chose the full price format because I wanted to be sure of the selected seats and flight times.*The booking process lets you choose the seats for the outgoing flight, then gives you the impression that you are selecting seats together for the return flight. My confirmation page said that I would be booked in the seat next to my husband. I only booked with them instead of the thru the airline, cause I wanted to book a car at the same time. Then I get my confirmation email that states that there was not a car available after all and my husband and I are seating * rows apart!!!!*I would not have clicked confirm "signing the contract" if it had stated the truth. So the contract was a lie, I didnt agree to the package they really sold me. I contact "customer service" * months in advance to
GetHuman: Let's quantify your experience contacting Priceline. On a scale of 1 to 5, how easy is it go get help on a Priceline problem?
~LLAS: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~LLAS: I'd give them a one out of five on communication.
GetHuman: And what about Priceline's ability to quickly and effectively address your problem?
~LLAS: For that I would say two out of five.
GetHuman: And finally- any advice for other Priceline customers?
~LLAS: Call them early in the day or late. Don't forget any personal or account information you might need for Priceline to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~LLAS taken from his Priceline customer service problem that occurred on October 29th, 2017.