Priceline: My business deal went south less than ** hours...
A Priceline customer review by GetHuman user ~Mikeinca from October 29th, 2017
Background on ~Mikeinca's case
GetHuman: ~Mikeinca - can you tell our other Priceline customers when your case took place?
~Mikeinca: Yup. It was morning, on October 23rd.
GetHuman: Did you reach out to Priceline, and if so, how?
GetHuman: And which of these common Priceline customer issues best describes the reason you wanted to talk to them?
(Shows ~Mikeinca a list of common Priceline problems)
~Mikeinca: "Cancel or Change Booking" was why I was trying to call.
~Mikeinca's review of Priceline customer service
GetHuman: So how would you sum up your experience for GetHuman's Priceline customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mikeinca: My business deal went south less than ** hours after I booked with Priceline and with more than two weeks before my reservation.. On making the reservation, a pop up window cam up under canceling flights and said there was $*** fee. I was perfectly willing to pay this fee, but when I went to cancel, they said it was not possible to cancel the reservation. They then referred to a policy that is buried ** pages into thier web site that i could not find and was certainly not displayed when i made the reservation. Talking to the servie reps was like talking to robots. They just kept spouting their policy, refusing to connect me with a manager. They also refused to give me the contact info for their corporate hedquarters. This was the fist and last time I will ever use their service as I am no out of pocket $*** that they refuse to refind. They also refused to refund my car rental reservation. Now how absurd is that. All in all, it is the single worst and most costly experience i have ever
GetHuman: Let's quantify your experience contacting Priceline. On a scale of 1 to 5, how easy is it go get help on a Priceline problem?
~Mikeinca: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mikeinca: I'd give them a one out of five on communication.
GetHuman: And what about Priceline's ability to quickly and effectively address your problem?
~Mikeinca: For that I would say four out of five.
GetHuman: And finally- any advice for other Priceline customers?
~Mikeinca: Call them early in the day or late. Don't forget any personal or account information you might need for Priceline to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mikeinca taken from his Priceline customer service problem that occurred on October 23rd, 2017.