Priceline: The company is quick to charge you credit card...
A Priceline customer review by GetHuman user ~No room at the inn from October 31st, 2017
Background on ~No room at the inn's case
GetHuman: ~No room at the inn - can you tell our other Priceline customers when your case took place?
~No room at the inn: Yup. It was afternoon, on October 27th.
GetHuman: Did you reach out to Priceline, and if so, how?
GetHuman: And which of these common Priceline customer issues best describes the reason you wanted to talk to them?
(Shows ~No room at the inn a list of common Priceline problems)
~No room at the inn: "Dispute a Charge" was why I was trying to call.
~No room at the inn's review of Priceline customer service
GetHuman: So how would you sum up your experience for GetHuman's Priceline customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~No room at the inn: The company is quick to charge you credit card, however, unwilling to honor a charge back when the hotel does not honor the reservation requested. The hotel states they credited back Priceline. Priceline is dragging its feet in resolving the matter. I may have to resort to escalation.
GetHuman: Let's quantify your experience contacting Priceline. On a scale of 1 to 5, how easy is it go get help on a Priceline problem?
~No room at the inn: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~No room at the inn: I'd give them a two out of five on communication.
GetHuman: And what about Priceline's ability to quickly and effectively address your problem?
~No room at the inn: For that I would say three out of five.
GetHuman: And finally- any advice for other Priceline customers?
~No room at the inn: Call them early in the day or late. Don't forget any personal or account information you might need for Priceline to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~No room at the inn taken from his Priceline customer service problem that occurred on October 27th, 2017.