Priceline: These people won't help you if you don't have a...
A Priceline customer review by GetHuman user GetHuman-408745 from November 24th, 2017
Background on GetHuman-408745's case
GetHuman: GetHuman-408745 - can you tell our other Priceline customers when your case took place?
GetHuman-408745: Yes I can. It was morning, on November 20th.
GetHuman: Did you reach out to Priceline, and if so, how?
GetHuman: And which of these common Priceline customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-408745 a list of common Priceline problems)
GetHuman-408745: "Cancel or Change Booking" was why I was trying to call.
GetHuman-408745's review of Priceline customer service
GetHuman: So how would you sum up your experience for GetHuman's Priceline customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-408745: These people won't help you if you don't have anything booked with them. Don't bother trying to confirm anything if you don't have a booking number. They won't answer your questions. They wouldn't even direct me to the Sales department. They will tell you to read the FAQ only. AWFUL SERVICE.
GetHuman: Let's quantify your experience contacting Priceline. On a scale of 1 to 5, how easy is it go get help on a Priceline problem?
GetHuman-408745: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-408745: I'd give them a three out of five on communication.
GetHuman: And what about Priceline's ability to quickly and effectively address your problem?
GetHuman-408745: For that I would say four out of five.
GetHuman: And finally- any advice for other Priceline customers?
GetHuman-408745: Call them early in the day or late. Don't forget any personal or account information you might need for Priceline to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-408745 taken from his Priceline customer service problem that occurred on November 20th, 2017.