Priceline: your automated line *****. I have a guest tryin...
A Priceline customer review by GetHuman user ~angry desk clerk from November 20th, 2017
Background on ~angry desk clerk's case
GetHuman: ~angry desk clerk - can you tell our other Priceline customers when your case took place?
~angry desk clerk: Yeah. It was middle of the night, on November 12th.
GetHuman: Did you reach out to Priceline, and if so, how?
GetHuman: And which of these common Priceline customer issues best describes the reason you wanted to talk to them?
(Shows ~angry desk clerk a list of common Priceline problems)
~angry desk clerk: "Missing item" was why I was trying to call.
~angry desk clerk's review of Priceline customer service
GetHuman: So how would you sum up your experience for GetHuman's Priceline customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~angry desk clerk: your automated line *****. I have a guest trying to check in and the cc given declined and I cannot check them in cause I have no number to contact you. This is lousy customer service. I t has to be the worst.
GetHuman: Let's quantify your experience contacting Priceline. On a scale of 1 to 5, how easy is it go get help on a Priceline problem?
~angry desk clerk: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~angry desk clerk: I'd give them a one out of five on communication.
GetHuman: And what about Priceline's ability to quickly and effectively address your problem?
~angry desk clerk: For that I would say two out of five.
GetHuman: And finally- any advice for other Priceline customers?
~angry desk clerk: Call them early in the day or late. Don't forget any personal or account information you might need for Priceline to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~angry desk clerk taken from his Priceline customer service problem that occurred on November 12th, 2017.