Priceline: We purchased tickets to Hawaii then car reserva...
A Priceline customer review by GetHuman user ~danieljeffery75 from November 24th, 2017
Background on ~danieljeffery75's case
GetHuman: ~danieljeffery75 - can you tell our other Priceline customers when your case took place?
~danieljeffery75: Yes I can. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Priceline, and if so, how?
GetHuman: And which of these common Priceline customer issues best describes the reason you wanted to talk to them?
(Shows ~danieljeffery75 a list of common Priceline problems)
~danieljeffery75: "Insurance claim" was why I was trying to call.
~danieljeffery75's review of Priceline customer service
GetHuman: So how would you sum up your experience for GetHuman's Priceline customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~danieljeffery75: We purchased tickets to Hawaii then car reservation and rented a condo. priceline changed our flight by a day... leaving us with no car or room for a day...we left message for condo rental where we were but it was sunday so finally used priceline to get us a room for a day. just as we finished up our condo offered us to stay another day so we immediately told priceline who wanted a ***$ cancellation fee for a ***$ room.
GetHuman: Let's quantify your experience contacting Priceline. On a scale of 1 to 5, how easy is it go get help on a Priceline problem?
~danieljeffery75: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~danieljeffery75: I'd give them a four out of five on communication.
GetHuman: And what about Priceline's ability to quickly and effectively address your problem?
~danieljeffery75: For that I would say five out of five.
GetHuman: And finally- any advice for other Priceline customers?
~danieljeffery75: Call them early in the day or late. Don't forget any personal or account information you might need for Priceline to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~danieljeffery75 taken from his Priceline customer service problem that occurred on November 23rd, 2017.