Primo Water: No one answered the phone. It rang for * minute...
A Primo Water customer review by GetHuman user ~salesman2014 from November 19th, 2017
Background on ~salesman2014's case
GetHuman: ~salesman2014 - can you tell our other Primo Water customers when your case took place?
~salesman2014: Yes I can. It was afternoon, on November 15th.
GetHuman: Did you reach out to Primo Water, and if so, how?
GetHuman: And which of these common Primo Water customer issues best describes the reason you wanted to talk to them?
(Shows ~salesman2014 a list of common Primo Water problems)
~salesman2014: "Product information" was why I was trying to call.
~salesman2014's review of Primo Water customer service
GetHuman: So how would you sum up your experience for GetHuman's Primo Water customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~salesman2014: No one answered the phone. It rang for * minutes and I gave up. I am a retailer and I have been out of Primo water to sell for THREE WEEKS. Still have no way of getting in touch with anyone to come and refill out quantities to sell.
GetHuman: Let's quantify your experience contacting Primo Water. On a scale of 1 to 5, how easy is it go get help on a Primo Water problem?
~salesman2014: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~salesman2014: I'd give them a five out of five on communication.
GetHuman: And what about Primo Water's ability to quickly and effectively address your problem?
~salesman2014: For that I would say two out of five.
GetHuman: And finally- any advice for other Primo Water customers?
~salesman2014: Call them early in the day or late. Don't forget any personal or account information you might need for Primo Water to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~salesman2014 taken from his Primo Water customer service problem that occurred on November 15th, 2017.
Primo Water
4.00 of 5 stars | 10 reviews
~salesman2014's Primo Water Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars
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