Prometric: Credit card statement shows a phone number for...
A Prometric customer review by GetHuman user GetHuman-227418 from November 15th, 2017
Background on GetHuman-227418's case
GetHuman: GetHuman-227418 - can you tell our other Prometric customers when your case took place?
GetHuman-227418: Yup. It was late at night, on November 5th.
GetHuman: Did you reach out to Prometric, and if so, how?
GetHuman: And which of these common Prometric customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-227418 a list of common Prometric problems)
GetHuman-227418: "Schedule Exam" was why I was trying to call.
GetHuman-227418's review of Prometric customer service
GetHuman: So how would you sum up your experience for GetHuman's Prometric customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-227418: Credit card statement shows a phone number for processing questions yet the number hangs up on you after any option unless you have a persons ext. No customer service or Operator and never heard back from my email inquiry. Have had multiple issues with enrolling my agents for tests online as well.
GetHuman: Let's quantify your experience contacting Prometric. On a scale of 1 to 5, how easy is it go get help on a Prometric problem?
GetHuman-227418: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-227418: I'd give them a one out of five on communication.
GetHuman: And what about Prometric's ability to quickly and effectively address your problem?
GetHuman-227418: For that I would say five out of five.
GetHuman: And finally- any advice for other Prometric customers?
GetHuman-227418: Call them early in the day or late. Don't forget any personal or account information you might need for Prometric to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-227418 taken from his Prometric customer service problem that occurred on November 5th, 2017.