Prometric: I was very sick the morning of my test(monday...
A Prometric customer review by GetHuman user ~sweatervest from November 6th, 2017
Background on ~sweatervest's case
GetHuman: ~sweatervest - can you tell our other Prometric customers when your case took place?
~sweatervest: Yup. It was middle of the night, on October 31st.
GetHuman: Did you reach out to Prometric, and if so, how?
GetHuman: And which of these common Prometric customer issues best describes the reason you wanted to talk to them?
(Shows ~sweatervest a list of common Prometric problems)
~sweatervest: "Schedule Exam" was why I was trying to call.
~sweatervest's review of Prometric customer service
GetHuman: So how would you sum up your experience for GetHuman's Prometric customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sweatervest: I was very sick the morning of my test(monday). They refused to refund me my money. They stated i needed to call ** hrs before. Well they aren't open sundays. so how was i supposed to call? They told me well sir we need a day off at least once a week so too bad. After * hours of deliberating they finally told me i would be refunded if i got a doctors note(what are we in *rd grade)...i went to the doctors got the note faxing it in the morning...
GetHuman: Let's quantify your experience contacting Prometric. On a scale of 1 to 5, how easy is it go get help on a Prometric problem?
~sweatervest: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sweatervest: I'd give them a one out of five on communication.
GetHuman: And what about Prometric's ability to quickly and effectively address your problem?
~sweatervest: For that I would say five out of five.
GetHuman: And finally- any advice for other Prometric customers?
~sweatervest: Call them early in the day or late. Don't forget any personal or account information you might need for Prometric to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sweatervest taken from his Prometric customer service problem that occurred on October 31st, 2017.