Prometric: This is the worst most unprofessional service e...
A Prometric customer review by GetHuman user ~Hate prometric from November 21st, 2017
Background on ~Hate prometric's case
GetHuman: ~Hate prometric - can you tell our other Prometric customers when your case took place?
~Hate prometric: Yeah. It was afternoon, on November 15th.
GetHuman: Did you reach out to Prometric, and if so, how?
GetHuman: And which of these common Prometric customer issues best describes the reason you wanted to talk to them?
(Shows ~Hate prometric a list of common Prometric problems)
~Hate prometric: "Reschedule Exam" was why I was trying to call.
~Hate prometric's review of Prometric customer service
GetHuman: So how would you sum up your experience for GetHuman's Prometric customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Hate prometric: This is the worst most unprofessional service ever!! I only put ** min cuz it won't allow me to put I haven't got to anyone in * days! They also just said they where closed @ * and it's now *:**??? I need to reschedule and I can't and now will have to pay a fine! They are awfull worst system ever nothing is easy.
GetHuman: Let's quantify your experience contacting Prometric. On a scale of 1 to 5, how easy is it go get help on a Prometric problem?
~Hate prometric: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Hate prometric: I'd give them a four out of five on communication.
GetHuman: And what about Prometric's ability to quickly and effectively address your problem?
~Hate prometric: For that I would say three out of five.
GetHuman: And finally- any advice for other Prometric customers?
~Hate prometric: Call them early in the day or late. Don't forget any personal or account information you might need for Prometric to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Hate prometric taken from his Prometric customer service problem that occurred on November 15th, 2017.