Promgirl.com: REGARDING RETURNING....HORRIBLE! CUSTOMER SERV...
A Promgirl.com customer review by GetHuman user GetHuman-351812 from November 8th, 2017
Background on GetHuman-351812's case
GetHuman: GetHuman-351812 - can you tell our other Promgirl.com customers when your case took place?
GetHuman-351812: Yeah. It was middle of the night, on November 2nd.
GetHuman: Did you reach out to Promgirl.com, and if so, how?
GetHuman: And which of these common Promgirl.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-351812 a list of common Promgirl.com problems)
GetHuman-351812: "Warranty claim" was why I was trying to call.
GetHuman-351812's review of Promgirl.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Promgirl.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-351812: REGARDING RETURNING....HORRIBLE! CUSTOMER SERVICE REP WAS RUDE AND BASICALLY SAID "OH WELL, IT'S CLEARLY STATED ON OUR RETURN POLICY. I WILL NEVER ORDER FROM THIS COMPANY AGAIN....**% RESTOCKING....NO EXCHANGES.....COME ON MAN!
GetHuman: Let's quantify your experience contacting Promgirl.com. On a scale of 1 to 5, how easy is it go get help on a Promgirl.com problem?
GetHuman-351812: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-351812: I'd give them a one out of five on communication.
GetHuman: And what about Promgirl.com's ability to quickly and effectively address your problem?
GetHuman-351812: For that I would say four out of five.
GetHuman: And finally- any advice for other Promgirl.com customers?
GetHuman-351812: Call them early in the day or late. Don't forget any personal or account information you might need for Promgirl.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-351812 taken from his Promgirl.com customer service problem that occurred on November 2nd, 2017.
Promgirl.com
1.00 of 5 stars | 90 reviews
GetHuman-351812's Promgirl.com Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars
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