Prudential Financial: Poor place to do Business. Needed a hardship wi...
A Prudential Financial customer review by GetHuman user ~itsjstmemc from November 19th, 2017
Background on ~itsjstmemc's case
GetHuman: ~itsjstmemc - can you tell our other Prudential Financial customers when your case took place?
~itsjstmemc: Yes. It was middle of the night, on November 9th.
GetHuman: Did you reach out to Prudential Financial, and if so, how?
GetHuman: And which of these common Prudential Financial customer issues best describes the reason you wanted to talk to them?
(Shows ~itsjstmemc a list of common Prudential Financial problems)
~itsjstmemc: "Get financial advice" was why I was trying to call.
~itsjstmemc's review of Prudential Financial customer service
GetHuman: So how would you sum up your experience for GetHuman's Prudential Financial customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~itsjstmemc: Poor place to do Business. Needed a hardship withdrawel, did all they asked, the they ask for tax returns, and more Doctors paperwork. Then said the IRS eeded more. Called the IRS , they had all they needed, werent entitled to my tax return. They just didt want to let go of the funds. Filing report with IRS, see what they tell them.
GetHuman: Let's quantify your experience contacting Prudential Financial. On a scale of 1 to 5, how easy is it go get help on a Prudential Financial problem?
~itsjstmemc: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~itsjstmemc: I'd give them a one out of five on communication.
GetHuman: And what about Prudential Financial's ability to quickly and effectively address your problem?
~itsjstmemc: For that I would say four out of five.
GetHuman: And finally- any advice for other Prudential Financial customers?
~itsjstmemc: Call them early in the day or late. Don't forget any personal or account information you might need for Prudential Financial to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~itsjstmemc taken from his Prudential Financial customer service problem that occurred on November 9th, 2017.
Prudential Financial
2.67 of 5 stars | 2 reviews
~itsjstmemc's Prudential Financial Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars
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