Public Service Company of Oklahoma: HAD SCHEDULED MY NEW SERVICE TO BE CONNECTED...
A Public Service Company of Oklahoma customer review by GetHuman user ~DB from November 25th, 2017
Background on ~DB's case
GetHuman: ~DB - can you tell our other Public Service Company of Oklahoma customers when your case took place?
~DB: Yup. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Public Service Company of Oklahoma, and if so, how?
GetHuman: And which of these common Public Service Company of Oklahoma customer issues best describes the reason you wanted to talk to them?
(Shows ~DB a list of common Public Service Company of Oklahoma problems)
~DB: "Setup service" was why I was trying to call.
~DB's review of Public Service Company of Oklahoma customer service
GetHuman: So how would you sum up your experience for GetHuman's Public Service Company of Oklahoma customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DB: HAD SCHEDULED MY NEW SERVICE TO BE CONNECTED. WAS TOLD I DID NOT HAVE TO BE THERE. CHECKED SEVERAL TIMES, AND IT WAS NOT ON. CALLED, THEY SAID IT WAS CONNECTED, I SAID NO. I WAS TOLD TO TRY BREAKERS AGAIN. I HAD ALREADY DONE THAT SEVERAL TIMES. CALLED MY ELECTRICIAN. PSO FAILED TO TAKE THE COVERS OFF THE PRONGS ON THE METER TO MAKE CONNECTION. CALLED, WAS TOLD A MANAGER WOULD CALL ME. NO CALL.
GetHuman: Let's quantify your experience contacting Public Service Company of Oklahoma. On a scale of 1 to 5, how easy is it go get help on a Public Service Company of Oklahoma problem?
~DB: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DB: I'd give them a one out of five on communication.
GetHuman: And what about Public Service Company of Oklahoma's ability to quickly and effectively address your problem?
~DB: For that I would say one out of five.
GetHuman: And finally- any advice for other Public Service Company of Oklahoma customers?
~DB: Call them early in the day or late. Don't forget any personal or account information you might need for Public Service Company of Oklahoma to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DB taken from his Public Service Company of Oklahoma customer service problem that occurred on November 17th, 2017.