I had bought a football from Puma store situate...
A Puma customer review by GetHuman user ~Gopal from November 12th, 2017
Background on ~Gopal's case
GetHuman: ~Gopal - can you tell our other Puma customers when your case took place?
~Gopal: Sure. It was afternoon, on November 7th.
GetHuman: Did you reach out to Puma, and if so, how?
GetHuman: And which of these common Puma customer issues best describes the reason you wanted to talk to them?
(Shows ~Gopal a list of common Puma problems)
~Gopal: "Returns" was why I was trying to call.
~Gopal's review of Puma customer service
GetHuman: So how would you sum up your experience for GetHuman's Puma customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Gopal: I had bought a football from Puma store situated in Palheights, Jaydev Vihar, Bhubaneswar, Odisha, India at a price of Rs ****- on **.**.****. The stitch of the football opened within ** days of buying. I deposited the ball for repaired. I got it repaired after one month, that too with very sub-standard material. * Unfortunately, the stitch opened again from another side on **.**.****. I requested the dealer to replace the ball as stitches were opening from again and again. The dealer has continuously harassed me since then and I have already visited the shop atleast for ** times but to no avail.
GetHuman: Let's quantify your experience contacting Puma. On a scale of 1 to 5, how easy is it go get help on a Puma problem?
~Gopal: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Gopal: I'd give them a three out of five on communication.
GetHuman: And what about Puma's ability to quickly and effectively address your problem?
~Gopal: For that I would say two out of five.
GetHuman: And finally- any advice for other Puma customers?
~Gopal: Call them early in the day or late. Don't forget any personal or account information you might need for Puma to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Gopal taken from his Puma customer service problem that occurred on November 7th, 2017.
Puma
2.00 of 5 stars | 2 reviews
~Gopal's Puma Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars
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