PureFormulas.com: Horrible level of customer service! I purchase...
A PureFormulas.com customer review by GetHuman user ~jmcc from November 23rd, 2017
Background on ~jmcc's case
GetHuman: ~jmcc - can you tell our other PureFormulas.com customers when your case took place?
~jmcc: Yeah. It was morning, on November 20th.
GetHuman: Did you reach out to PureFormulas.com, and if so, how?
GetHuman: And which of these common PureFormulas.com customer issues best describes the reason you wanted to talk to them?
(Shows ~jmcc a list of common PureFormulas.com problems)
~jmcc: "Returns" was why I was trying to call.
~jmcc's review of PureFormulas.com customer service
GetHuman: So how would you sum up your experience for GetHuman's PureFormulas.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jmcc: Horrible level of customer service! I purchased RealFood Organics liquid aloe vera from PureFormulas, and was sickened that after opening and storing in fridge for less than a week, black mold formed at the top of the inner spout... and when I poured it down the sink, mold was on the bottom of the bottle. The expiration date is in ****. I emailed customer service * times within a ** day period when I finally received a response just to acknowledge they received my email. I tried calling customer service and was on hold for * hours and ** minutes before I had to hang up because I couldn't wait any longer. How can a company that appears to promote wellness and self-care provide such horrible service. It's completely unacceptable and as much as I used to be a fan, I will never purchase products from a company that chooses to treat customers so poorly. Their "quality guarantee" is meaningless.
GetHuman: Let's quantify your experience contacting PureFormulas.com. On a scale of 1 to 5, how easy is it go get help on a PureFormulas.com problem?
~jmcc: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jmcc: I'd give them a four out of five on communication.
GetHuman: And what about PureFormulas.com's ability to quickly and effectively address your problem?
~jmcc: For that I would say three out of five.
GetHuman: And finally- any advice for other PureFormulas.com customers?
~jmcc: Call them early in the day or late. Don't forget any personal or account information you might need for PureFormulas.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jmcc taken from his PureFormulas.com customer service problem that occurred on November 20th, 2017.