Putnam Investments: terrible. The option i needed was not suggested...
A Putnam Investments customer review by GetHuman user GetHuman-259371 from November 10th, 2017
Background on GetHuman-259371's case
GetHuman: GetHuman-259371 - can you tell our other Putnam Investments customers when your case took place?
GetHuman-259371: Sure. It was afternoon, on November 4th.
GetHuman: Did you reach out to Putnam Investments, and if so, how?
GetHuman: And which of these common Putnam Investments customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-259371 a list of common Putnam Investments problems)
GetHuman-259371: "Get financial advice" was why I was trying to call.
GetHuman-259371's review of Putnam Investments customer service
GetHuman: So how would you sum up your experience for GetHuman's Putnam Investments customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-259371: terrible. The option i needed was not suggested and why would you ask for a social security number with all of the problems the U.S. is experiencing with identity fraud. Got to be a better way to identify customers.
GetHuman: Let's quantify your experience contacting Putnam Investments. On a scale of 1 to 5, how easy is it go get help on a Putnam Investments problem?
GetHuman-259371: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-259371: I'd give them a five out of five on communication.
GetHuman: And what about Putnam Investments's ability to quickly and effectively address your problem?
GetHuman-259371: For that I would say two out of five.
GetHuman: And finally- any advice for other Putnam Investments customers?
GetHuman-259371: Call them early in the day or late. Don't forget any personal or account information you might need for Putnam Investments to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-259371 taken from his Putnam Investments customer service problem that occurred on November 4th, 2017.
Putnam Investments
1.75 of 5 stars | 1 reviews
GetHuman-259371's Putnam Investments Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars
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