Quest Diagnostics - NY, NJ: I never did get a human. I finally pushed the r...
A Quest Diagnostics - NY, NJ customer review by GetHuman user ~SKNYC from October 27th, 2017
Background on ~SKNYC's case
GetHuman: ~SKNYC - can you tell our other Quest Diagnostics - NY, NJ customers when your case took place?
~SKNYC: Sure. It was evening, on October 22nd.
GetHuman: Did you reach out to Quest Diagnostics - NY, NJ, and if so, how?
GetHuman: And which of these common Quest Diagnostics - NY, NJ customer issues best describes the reason you wanted to talk to them?
(Shows ~SKNYC a list of common Quest Diagnostics - NY, NJ problems)
~SKNYC: "Overcharge" was why I was trying to call.
~SKNYC's review of Quest Diagnostics - NY, NJ customer service
GetHuman: So how would you sum up your experience for GetHuman's Quest Diagnostics - NY, NJ customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~SKNYC: I never did get a human. I finally pushed the right button to get to the billing department and got a message, "The billing department is closed. Call back in an hour." I didn't call back.
GetHuman: Let's quantify your experience contacting Quest Diagnostics - NY, NJ. On a scale of 1 to 5, how easy is it go get help on a Quest Diagnostics - NY, NJ problem?
~SKNYC: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~SKNYC: I'd give them a three out of five on communication.
GetHuman: And what about Quest Diagnostics - NY, NJ's ability to quickly and effectively address your problem?
~SKNYC: For that I would say four out of five.
GetHuman: And finally- any advice for other Quest Diagnostics - NY, NJ customers?
~SKNYC: Call them early in the day or late. Don't forget any personal or account information you might need for Quest Diagnostics - NY, NJ to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~SKNYC taken from his Quest Diagnostics - NY, NJ customer service problem that occurred on October 22nd, 2017.